Cold Calling / Outbound Sales
Targeted outbound campaigns that open conversations and move pipeline forward.
- Higher connect rates
- Qualified conversations
- Faster pipeline velocity
Available for new clients
I turn cold leads into booked revenue.
I'm Jess Rey Sagun — a Virtual Assistant & Customer Support Specialist with 4+ years in BPO. I run outbound sales, appointment setting, escalations and creative assets so your team can close more deals.
Davao City, Philippines Remote worldwide
Cold Calls
Outbound
Qualified Leads
Decision-ready
Appointments
Booked
Pipeline
Growing
4+ yrs BPO
Cold calling · CX · Escalations
24/7 reliable
Tech-savvy · Detail-oriented
About
A reliable partner for your sales pipeline.
Dedicated and customer-focused professional with experience in customer service, technical support, logistics support, appointment setting, cold calling, and graphic design. Proven ability to communicate effectively, resolve issues efficiently, and thrive in fast-paced environments.
Skilled in phone, email, and chat support, as well as creating visual content and marketing materials through graphic design. Adaptable, tech-savvy, and detail-oriented with a strong commitment to delivering exceptional customer experiences and contributing to organizational success.
4+
Years in BPO
100%
Client focus
24/7
Reliability
Services
Request a quote How I help you grow revenue.
A full revenue-support stack: from the first cold dial to the booked meeting, the resolved ticket, and the creative that brings the next lead in.
Lead Generation
Researching, qualifying, and delivering decision-ready prospects to your sales team.
- Verified contact data
- ICP-fit prospects
- Lower CAC
Appointment Setting
Booking qualified meetings directly to your calendar with clean handoff notes.
- Show-up rate boost
- Confirmed calendars
- Warm handoffs
Chat & Sales Messaging
Responsive chat support and outbound DM / email sequences that convert.
- Faster response time
- Multi-channel reach
- On-brand tone
Customer & Escalation Support
Phone, email, and chat support with calm escalation handling that retains accounts.
- Higher CSAT
- Lower churn
- Issues resolved first-touch
Graphic Design & Short-form Video
Clean Photoshop assets and snappy CapCut / Premiere edits for ads and content.
- Scroll-stopping creative
- Ad-ready assets
- Consistent brand
Process
A simple 5-step engine for revenue.
Predictable outreach, clear reporting, and clean handoffs to your closers.
- Step 01
Discover
Quick intake: ICP, offer, tools, scripts and goals. I learn your brand voice fast.
- Step 02
Build
Lists are cleaned, scripts and sequences are tuned, calendars and CRM are wired up.
- Step 03
Outreach
Daily outbound: cold calls, follow-ups, DMs and emails — consistent and on-brand.
- Step 04
Qualify & Book
Prospects are qualified against your criteria and booked straight to your calendar.
- Step 05
Optimize
Weekly reporting on dials, connects, booked and showed — we double down on what works.
Skills
Built for outreach. Ready for creative.
Sales Skills
Customer SupportTechnical SupportChat & Email SupportPhone SupportCold CallingAppointment SettingLogistics SupportProblem SolvingCRM ToolsData Entry
Creative & Soft Skills
Time ManagementCommunication SkillsTeam CollaborationMicrosoft Office SuiteBasic Graphic DesignShort-form Video Editing
Experience
Where I've delivered results.
Remote
Cold Caller / Appointment Setter
January 2026 – June 2026
- Conducted outbound calls to prospective clients.
- Qualified leads and scheduled appointments for sales representatives.
- Maintained accurate records of customer interactions and appointments.
- Built rapport with prospects and handled objections professionally.
Ibex Global
Escalation Representative – FedEx PRT
August 2024 – December 2025
- Managed escalated customer concerns related to shipping and delivery services.
- Investigated shipment issues and coordinated resolutions.
- Provided timely updates and ensured customer satisfaction.
- Maintained high standards of professionalism and service quality.
VXI Global Solutions
Account Associate – Comcast Digital Care
March 2023 – August 2024
- Assisted customers through digital support channels.
- Resolved billing, account, and technical inquiries.
- Delivered exceptional customer service while meeting performance metrics.
- Collaborated with team members to improve customer experience.
VXI Global Solutions
Account Associate – Comcast National XM
August 2022 – March 2023
- Handled customer inquiries and account concerns through phone calls.
- Resolved billing, account, and technical inquiries.
- Assisted customers with service-related issues and account management.
- Maintained accuracy in documentation and case resolution.
School Publications & Yearbook Project
Graphic Designer (Contractual)
2019 – 2020
- Designed layouts, graphics, and visual content for school publications, yearbooks, and IDs.
- Created page designs, photo layouts, and promotional materials with consistent quality.
- Collaborated with editors, staff, and project coordinators to meet deadlines.
- Managed multiple design tasks simultaneously and delivered on time.
Education
Academic background.
Southern Christian College
2019 – 2020
Bachelor of Science in Information Technology
Dado National High School
2013 – 2019
Third Honorable Mention
Dado Elementary School
2007 – 2012
With Honors
Contact
Let's talk about your pipeline.
Send a quick message and I'll get back within 24 hours. Open to remote sales, lead generation, and VA roles worldwide.